The UK's Cleanest & Dirtiest Entertainment Venues and Casinos

Scarborough’s Opera House Casino named the UK’s cleanest entertainment venue

Opera House Casino, Scarborough

Reviews mentioning cleanliness: 12.78%

Opera House Casino tops the list as the cleanest entertainment venue, with 12.78% of reviews mentioning cleanliness. Located in the east coast town of Scarborough, many customers praise how pleasantly surprised they were about the Opera House Casino, with some even stating ‘the venue is always clean.’

Grosvenor Casino Reading South, Reading

Reviews mentioning cleanliness: 9.40%

With 9.40% of reviews citing cleanliness, the Grosvenor Casino Reading South is one of the cleanest entertainment hotspots. Consisting of a modern setting and a restaurant offering a delectable range of dishes and two stylish bars, many visitors have placed their stamp of approval on the establishment, with some describing it as a ‘clean and tidy casino with a good variety of games and a great menu’ while others have said it is ‘clean and well maintained.’

Grosvenor G Casino, Coventry

Reviews mentioning cleanliness: 8.78%

A vibrant establishment with plenty of entertainment options, the Grosvenor G Casino includes an a la carte restaurant, a late-night bar, a sports lounge, and a show bar that regularly hosts a variety of live performances. However, its cleanliness stands out the most to some of its customers.

As one customer puts it, ‘staff were friendly, toilets were clean, quick service, good music and atmosphere.' Therefore, it’s no surprise that this entertainment venue is in the top three cleanest, with 8.78% of reviews mentioning cleanliness.

The UK’s dirtiest entertainment venues revealed - and Heaven takes top spot!

Heaven, London

Reviews mentioning dirtiness: 13.77%

According to the popular music establishment, Heaven is the only one-thousand-capacity venue for live music in central London. Ironically, despite being called Heaven, it could be conceived as quite the opposite, with approximately 13.77% mentions of dirtiness on Tripadvisor, placing it at the top of the list. One unfortunate visitor in 2024 said ‘the nightclub is dirty, needs a huge clean and make over’ while another stated in 2023, 'this place is just so filthy. Never returning this is more like hell than heaven.’

Aspers Casino, London

Reviews mentioning dirtiness: 9.54%

Aspers Casino is the second dirtiest entertainment venues in the UK, with 9.54% of reviews citing dirtiness. London’s first and only super casino boasts a vast array of live and electronic games, and it is a popular entertainment hotspot. However, the establishment’s ‘dirty environment’ seems to have let it down significantly. With words such as ‘grim’, ‘dirty’, ‘disgusting’ and ‘nasty’ being used to describe the venue, it’s evident that many customers have left feeling rather unimpressed.

Rock City, Nottingham

Reviews mentioning dirtiness: 9.53%

Around 9.53% of reviews for Rock City mention dirtiness, making it the third dirtiest entertainment venue in the country. Though it has a strong history of hosting some of the biggest music shows in Nottingham for the last 40 years, some visitors have questioned the cleanliness levels over the years. One visitor in 2024 said, ‘it’s that warm in there it stinks.’ and the ‘venue is dirty’.

Heaven is the worst-rated UK entertainment venue on Tripadvisor

Heaven, London

Percentage of bad reviews: 77.97%

Heaven is the worst-rated entertainment venue on Tripadvisor, with a one-and-a-half rating out of five. Not only is it the dirtiest location on our list, but 77.97% of reviews it has received rate Heaven as ‘poor’ and ‘terrible’ combined, with an overwhelming 708 out of 908 having nothing good to say about the music venue. One customer described it as a ‘terrible experience’, and another stated it was an ‘awful night.’

The London Comedy Club, London

Percentage of bad reviews: 74.67%

With 74.67% of reviews rating the venue as ‘poor’ and ‘terrible’ and an average of two out of five stars, The London Comedy Club is the second worst-rated entertainment venue. Many customers have left feeling dissatisfied with their experience. One of the visitors described it as 'a depressing dingy room with a low ceiling and a wonky backdrop.’’

Aspers Casino, London

Percentage of bad reviews: 40.99%

Aspers Casino ranks third, with 40.99% of reviews rating the venue ‘poor’ and ‘terrible’ and a three out of five-star average rating. This establishment seems to have left a bad impression on many of its guests, with many visitors using terms such as ‘terrible’, ‘awful’, and ‘horrible’ to describe this entertainment venue. Some customers have left comments warning others to avoid the location as it is ‘unwelcoming’ with ‘terrible customer service.’

Entertainment venues with the worst food ratings

Three venues share the worst food hygiene rating of three out of five stars. All are in London: the food scene surrounding the O2 Academy Brixton, the Up The Creek Comedy Club, and the Angel Comedy at The Bill Murray have been classed as ‘generally satisfactory.’ One customer who visited the O2 Academy Brixton was unimpressed by the menu, stating that ‘the food was a joke.’

Commentary and quotes

Please feel free to use these comments with attribution to the source.

“Whether you’re visiting your local casino or heading to a music concert, you want to leave feeling like you’ve had an experience that reflects the money that you’ve paid or even better! 

“While most entertainment venues in the UK offer an exceptional service, there will always be a minority of visitors that leave feeling underwhelmed - and some may take to review sites to vent their frustrations.

“As a result, the OLBG team have profiled the level of positive and negative feedback in the UK when it comes to cleanliness at entertainment venues. Using a selection of keywords from Tripadvisor reviews such as ‘dirty’, ‘unclean’ and ‘disgusting’, we were able to determine that up to 13.77% of reviews for the Heaven nightclub in London mentioned dirtiness. The venue subsequently was also rated the worst-rated on Tripadvisor, with a one-and-a-half rating out of five and 77.97% reviews being deemed bad. 

“At the other end of the spectrum, a selection of casinos battle it out to be named the ‘cleanest’ entertainment venues in our study. If you are looking for a pleasant trip for your next casino visit, you may consider the Opera Casino House in Scarborough where 12.78% of reviews mentioned cleanliness.”

Methodology

Using  Tripadvisor, we compiled a list of UK music venues, comedy venues, and casinos.

To find the dirtiest establishments, we looked at a list of keywords on Tripadvisor reviews, including ‘dirty’, ‘unclean’, ‘unhygienic’, ‘smelly’,  ‘disgusting’, ‘filthy’, and ‘gross’, all used in a negative context relating to each venue. To calculate the number of mentions of dirtiness as a percentage, we used the total of all reviews mentioning the keywords combined. We then found their percentage of the total number of reviews for each location. This data was completed on 18/06/2024.

Similarly, for the cleanest entertainment locations, we looked at keywords such as ‘clean’, ‘spotless’, ‘pristine’, ‘tidy’, and ‘neat.’ To calculate the number of mentions of cleanliness as a percentage, we used the total of reviews using all the keywords combined. We then found their percentage of the total number of reviews for each location. This data was completed on 21/06/2024.

We combined the ‘poor’ and ‘terrible’ review ratings to highlight the worst-rated venues. Then, we calculated them as a percentage of all ratings to find the establishments with the highest rate of bad reviews. Figures for this section were collected on 18/06/2024.

For the food hygiene ratings, we used the Food Standards Agency to search each venue's location and postcode. Data collection for this was completed on 21/06/2024.